Customer Interaction Solutions

Advania assists clients to interact with their customers in a modern, efficient and customer-friendly way. With our solutions, users can manage all types of client interaction through a single platform, as a multi cloud-based solution with unlimited scalability, or on premises. 

Contact Håkan Medin for details and further information
+46 (0)76 140 01 20
hakan.medin@advania.se

Contact Center

Helps you communicate with your clients in a modern, efficient and customer-friendly manner. You can expect shorter response time, reduced call queue time and better case management. Our solution has all you need, but you cherry-pick the features you want. It's easy and cost-effective to implement various features even after the basic setup.

Customer Experience

Create a unified and consistent customer experience regardless of his or hers channel selection. With our solutions, you can easily manage all channels and all types of cases, whether you interact with customers through different social media accounts, corporate websites, e-mails, phone, online chat or face-to-face.

Effective and Powerful Automation

Let your IT systems do the work where possible, instead of having employees manually process each case from A-Z. Process automation is simpler, easier and quicker when using the proper IT tools. You can free up your staffs time for them to use more creatively.

Communication and Cooperation

We provide complete communication solutions for your company. Everything from Unified Communication (UC) with telephony, chat and conference facilities to excellent video conferencing solutions for any device - PC, tablet and smartphone and contact centers.